Reviews Of Cozy Outdoor Escapes

Superb customer service. Reliable. Honest. Everything you wish every business would be.

Top notch experience. Sales and install went well. Kept us well informed throughout the process. Update. We love our “zero clearance” fireplace. It is very efficient with it’s outside air intake for the combustion chamber. It heats our home well with much less wood consumed compared to regular fireplaces. I highly recommend the additional hot air blower. It blows heated air 50’ away and keeps the fireplace den room comfortable and not super-heated. Only negative — the door seal came off after the first couple of uses. We bought some high temp glue and put it back on. Additionally, the glass door inset will tend to get a layer of soot. With a fireplace glass door cleaner, it comes off easily. I understand you should not use regular glass cleaner.

We recently purchased new gas logs, electric starter and a Primo Gas Grill. Their customer service was friendly and responsive. I had to order the grill, when it arrived Chris and Travis brought it right to my house and set it up in less than 20 minutes. We will be purchasing an outdoor fireplace in the future and I will not be going anywhere else ,butCozy Outdoors